Responsible authority: Austrian Professional Hotel Association, 1045 Wien, Wiedner,
Hauptstrane 63, Telephone 0043 0590900 3552.
Categories: Hotels, Guest Houses (Gasthof), Pensions (Pension), Hotel Garni (bed and
breakfast), Apartments.
Classes:
- 1 star hotel: Tourist
- 2 star hotel: Standard
- 3 star hotel: Comfort
- 4 star hotel: Superior
- 5 star hotel: Luxury
Facilities: The relevant catalogue is under revision and will be valid as from the 1st of
January 2010. Basic classification criteria: In order to be classified, the general appraisal criteria that apply to all categories as well as the criteria for the individual categories must be satisfied in full. General appraisal criteria, the overall impression and the state of repair, as well as the cleanliness of the establishment, are conditions for acceptance into the Austrian hotel classification system. In addition, the following points are also important for classification into the appropriate category:
- The quality of service. This includes staff conduct and appearance, apparel, friendliness and the competence of management and the employees.
- The external appearance. This includes among other things the sign posts, access road, driveway, car park, gardens.
- Hotel specific entertainment and additional facilities (e.g. indoor swimming pool, sauna, convention rooms, gardens, garage parking spaces, etc.).
- Guest satisfaction (frequency and handling of guest complaints). Compulsory information at check in: Not available.
- When a hotel booking is made, breakfast is normally not included in the hotel rate.
- As a matter of rule, all other taxes are not incorporated in the hotel rates.
- A number of hotels provide facilities for the disabled (For further information contact the Austrian Professional Hotel Association).
- One can submit a complaint or request information regarding accommodation establish ments.
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