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BELGIUM - Classification of hotel establishments in each Member State

Classification system: In Belgium there is a regional compulsory hotel classification system.
Responsible authority: For the Flemish part – Toerisme Vlaanderen, Grasnarkt 61 – 1000
Brussels. Tel. 02 504 03 00, for the Walloon part: Le Commissariat General au Tourisme, Avenue Gouverneur Bovesse, 74 5100 Jambes, for Brussels- Commission Communautaire Francaise, Commissariat au Tourisme, Rue des Palais 42, 1030 Brussels, Tel. 0032 2 800 8000.

AUSTRIA - Classification of hotel establishments in each Member State

Classification system: In Austria there is a national voluntary hotel classification system.

Responsible authority: Austrian Professional Hotel Association, 1045 Wien, Wiedner,
Hauptstrane 63, Telephone 0043 0590900 3552.
Categories: Hotels, Guest Houses (Gasthof), Pensions (Pension), Hotel Garni (bed and
breakfast), Apartments.
Classes:

• 1 star hotel: Tourist
• 2 star hotel: Standard
• 3 star hotel: Comfort
• 4 star hotel: Superior
• 5 star hotel: Luxury

EU - Variety of classification systems of hotels

As to the adoption of a classification system, countries can be divided into three categories:
(A) Groups of countries which have not taken any rating system – like the Nordic countries.  In these countries, the opposition to adopt a classification system is justified by the principle of market freedom, falling in disagreement with any form of intervention and control.

EU - Classification systems – why are they so different?

Using human factor greatly influences the performance of work, lead to the impossibility of standardization of operations and presents a problem in the work of the hotel. Therefore, lately, more and more hotels go towards standardization of services. The standard establishes criteria under which an estimated level of customer service and overall work of staff involved in providing services.
However, hotel companies are targeting to attract, retain customers using a variety of loyalty programs and providing a wide range of quality services to meet customer preferences.